MEET THE TEAM
Doug Ricks - Owner
Michael Ricks - President
Holly Allred - Vice President of Product and Merchandising
Holly is responsible for developing and designing products. She makes annual overseas visits to build and maintain decades long relationships with our factory partners. Holly plays a key role in designing and set up of both our High Point and Las Vegas Showrooms.
Abigail Norris
Shipping & Customer Service Support
Abigail handles general customer service via phone and email. She is responsible for Customer Pick Ups, as well as Drop Shipment requests. She also provides support to the Shipping, Accounts Receivable, and E-Commerce Managers.
Danielle Barrett
E-Commerce Director
danielle@furnitureclassics.com
Danielle builds and maintains a close relationship with our E-Commerce companies. She provides data and imagery. She also handles the order from start to finish, order entry to shipping and logistics.
Linda Theurer
Customer Service & Claims
Linda processes all claims once they have been submitted with the damage report form and corresponding photos. She assists Robin with showroom customers and handles customer service inquiries via phone and email.
Rita Starling
Accounts Receivable
Rita oversees incoming payments via credit card, terms, or otherwise. She is responsible for issuing credits and making adjustments to invoices, handling customers requesting terms, and factoring all necessary invoices.
Jeanette Freeman
Controller & Office Manager
jeanette@furnitureclassics.com
Jeanette handles accounting tasks such as Accounts Payable, payroll, and budgeting, while also managing staffing and establishing office policies and procedures.
Robin Holliday
Retail Manager
Robin helps walk-in customers of our Norfolk Showroom, as well as handles assembly questions and parts requests. She is also responsible for customer service inquiries.
Stacie Hodge
Vice President of Customer Relations
Stacie is responsible for addressing new and existing customer sales and service inquiries, and provides support to Sales Representatives. She manages order entry, website registrations, and account setup and maintenance.
Terrell Matthews
Shipping & Operations Manager
Terrell is responsible for processing all domestic shipments, which includes scheduling deliveries and pick ups of the appropriate trucking company. He also oversees warehouse operations.
Liv Bethune
Marketing Manager
Liv (Olivia) handles social media and email marketing. She creates all print materials and catalogs. Liv is responsible for maintaining and updating all price/closeout lists.